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Hot water heater went out, called Benjamin Franklin and they came within 30 mins to replace. Technician was super nice and did awesome work in a timely manner. I didn’t think I would get such a quick response but it was great that I did! Would highly recommend Benjamin Franklin Plumbing!
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Very courteous, knowledgeable and hard working individual. He tells you up front what the job will cost, and then if there are any changes he will let you know those as well. Therefore, you are not surprised by an incredibly inflated bill by someone charging you hourly and dragging the job out. Instead, he looks at the situation and provide you a quote. You know what it will cost up front. Then he gets it done fast and correct the first time!
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I had an old copper pipe with a ten inch crack in the bottom. It was in the wall behind my sink. No easy task to access. They were there when they said they would be, and did an excellent job replacing the pipe and bringing my p-trap number to code. The techs were very friendly and knowledgeable. I will use them again!
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Best customer service. They did a great job. Same day service to replace my water heater and fix my leaky bath tub. They did have to cut a bigger hole in my ceiling to get the pipe to fit and be up to code. I completely understand they are not a construction company and had to do a little patch work and add some insulation but no big deal I would highly recommend these guys to anyone who is looking to get the job done correctly
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Very prompt response to leaking copper pipe problem. Repair work was done well and quickly. Plumber was knowledgable and experienced. He recommended replacing copper pipes with PEX to avoid future leaks and will prepare written estimate by end of day.
