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Felipe was able to arrive earlier than was originally scheduled and, boy, that was fortunate! We did not realize the full extent of our issue. Felipe spent a large part of the day getting some very old clogs out of our pipe from the kitchen to the main drain. Our house is slab on grade with no crawl space. The plumbing would only be able to be accessed by digging up the concrete floor. But Felipe used the camera to view what was needed, and then used every piece of equipment to get those clogs out for good! And he was able to help us have full knowledge of our plumbing. He is an extremely dedicated and hard worker!
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I love this company's service! They sent Gabe for our hot water heater and safety checkup (part of a service plan we have with them). Gabe, and the other technician with him, did a thorough and professional job. He sat with us afterwards to show us the status and what some recommendations would be for improvements or service needs that could be pending, based on the age of our system. No pressure, just great information. We will discuss the report and pictures (sent to our email) and decide next steps. We will definitely go with them for any of it.
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Reid and Tyler did a great job of installing my new water heater. They were on time and did nice neat work. They even evacuated the air in the lines before leaving. Every trip, they put on booties to keep my house clean. Very polite and courteous to me. They took the time to explain the new heater and how it worked. I highly recommend this team!
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Had a service technician out to look at some potential plumbing jobs. Jon was friendly and courteous and professional. He provided quotes for each job making the pricing and costs transparent which is a big plus and one that is hard to come by with other companies. I hope to use them in the future but have yet to see their completed work which will seal the deal for us.
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I woke up this morning to a leaking hot water heater and water all over. I called Benjamin Franklin and they sent someone within an hour. Unbelievable!! Lukas determined that my 23 year old heater needed to be replaced and did a wonderful job. He explained everything and got everything working perfectly within a few hours. Very professional. Very thorough and able to explain everything perfectly. I have decided that I now have found my future plumber because of their work and their trustworthiness.
