-
Graham Robertson from Benjamin Franklin Plumbing installed a whole house water filter system at our home today. From the moment we received Graham's photo before his arrival, we were impressed by the professionalism and thoughtful attention to detail. Graham arrived precisely on time and showed respect for our home by adding shoe covers before entering. His expertise was immediately evident as he conducted a comprehensive plumbing inspection of the property. What truly set Graham apart was his exceptional kindness and patience. He took the time to answer my many questions. His knowledge and courteous demeanor made the entire experience seamless and pleasant. It is obvious that Graham has found his niche, understands his craft, communicates well, is a happy soul, is gifted at and loves his job. The positivity shines through! Highly recommend Graham Robertson and Benjamin Franklin Plumbing!
-
Austen was here within about 90 minutes of my call. He immediately recognized the problem (a leak in an outside hose bib) and found a second pinhole leak that I wasn’t aware of. He did a great job quickly. He is very pleasant and communicated well. If we have another problem I’ll ask for Austen.
-
We have used Ben Franklin Plumbing in the past and always been very pleased with the outcome. Recently, my wife noticed fluctuations in the water pressure and it just seemed weaker than it should have been. Last weekend, we noticed a small leak near the house water main shut off valve and scheduled and appointment. The scheduling process was easy and the person I spoke with was very helpful. Austen arrived a couple of minutes early and is an excellent technician. He took the time to explain what was going on and the possible outcomes. His diagnostic approach was spot on and we now have a working pressure valve that doesn't leak and strong water pressure again! Since he was here, we asked about replacing our old kitchen faucet and he had the perfect replacement. We could not be more satisfied or any more happy with the outstanding work!
-
I would recommend Benjamin Franklin to anyone that have a plumbing issue. The Manager Brian is very knowledgeable in his craft with years of experience. He takes his time to explain your plumbing issues and will recommend what he think would be the best route to go to resolve your issue. I will give them 10 stars
-
Excellent! Brian and his crew crew arrived on time, in fact before. They got right to work .The job was completed before the allotted time, answered all of my questions and tested function of the tankless water heater. Cleanup of the work space was perfect. Thanks to these ambassadors of your great company. JD
