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What a refreshing experience speaking with Steve Montes about my water heater options. He was very thorough without strong arming me. He answered all my questions in detail and provided emailed estimates on the spot as well as finance options. I was impressed with this presentation of the company and I will be in touch with my decision soon. Thank you. UPDATE: Chose this company above others. Best value and exactly what I wanted. Prompt professional service with the nicest down to earth technician and full 6 yr warranty. Can't beat that!
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Ryan did an awesome job doing an entire toilet rebuild in my master bathroom. Everything that could’ve gone wrong with this toilet did and Ryan was able to knock it out and it works better than ever! He was very careful around my sleeping daughter and was very courteous to communicate everything about the job that I had questions about. He was very thorough and cleaned up after himself. The appointment was scheduled very quickly and easily over the phone and Ryan was great about just about every step of the process. Highly recommend Ben Franklin based on flying experience with him!
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Ryan did an excellent job explaining what needed to be done and why. He showed us the inside of our drains with the camera just like they do on HGTV. He was very friendly yet professional and has a great personality with a sense of humor; we easily found common ground.
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Ryan Rivera was an impeccable inspector. My leak was almost impossible to find, but Ryan was able to find the pin hole leak. I am impressed with his patience and perseverance. Benjamin Franklin is blessed to have him on board. Thank you Ryan for all your hard work and excellent customer service.
