Johnathan was amazing.beyond knowledgeable about plumbing. Was able to answer every question and give full detail about everything I needed done. Great customer service skills. And got the job done quick . Definitely using them again. Highly recommend them
Ben Franklin is my friend. Bf, best friend. Tobias came on time and evaluated everything. He installed a new Rheem 50 gallon water heater all by himself. He did a great job. We have Choice Home warranty. More like bad choice home warranty. He tried to work with them thru their reimbursement program BUT nobody there answers the phones and if they do they lie to you. So be careful with warranty's but you can definately count on Benjamin Franklin Plumbing.
Great service, knowledgeable, got here as quickly as possible. And even though it was 10pm on a Saturday they still showed up and worked until 1am to resolve the blockage. Then came back at 9am on Sunday to verify it was all good. Great company, nice people, great communication and kept us in the loop on ETA, just an overall great experience.
Tobias not only explained his inspection of our three air conditioners and the results, he was just a great guy. Professional, knowledgeable and experienced. My husband and I were very impressed and felt assured that we made the right choice!
As a new customer we were offered free lifetime membership to the Heros Club with Benjamin Franklin Plumbing and One Hour Air Conditioning and Heating for free inspections and such. Our technicians came out quickly and did a great job checking the systems in our newly purchased home. They explained throughly what they were looking for and why, answering all our questions. Tobias and Robert were very professional, polite and efficient even giving helpful tips and information about our systems. No hard up sells or pressure, we are very pleased with both A/C and plumbing services and will be calling them first for any future needs. Totally recommend!
