Our Guarantees

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4.82 (89740 reviews)

Voted Best Plumbers!

published by Forbes Magazine

The Benjamin Franklin Plumbing Guarantees

Ensuring Peace of Mind with Reliable Services

Benjamin Franklin Plumbing provides reliable and high-quality services that keep our customers happy and satisfied. We don’t just make promises; we guarantee our work. We pride ourselves with our on-time guarantee, clean and friendly plumbers, and straightforward pricing. Our team goes above and beyond to ensure that your plumbing system is fixed right the first time. When you hire our team, you can rest assured that we will provide you with reliable and efficient plumbing services.

100% Satisfaction Guarantee

At Benjamin Franklin Plumbing, we stand behind our work by providing you with a 100% satisfaction guarantee. Our warranties and guarantees are industry leading because we care about helping clients regain their home’s comfort. Our plumbers are friendly, clean, polite, drug-free, and experienced. Putting your satisfaction first means that we respect your time, provide honest prices, and keep your home clean.

On-Time Guarantee

We know you’re busy and your time is valuable to you, which is why we always arrive on time to scheduled appointments. After all, If There’s Any Delay, It’s You We Pay™.

If we’re not on time, we pay you $5 for every minute that we're late ($300 maximum).

UWIN Guarantee

U-WIN Satisfaction Guaranteed seal

UWIN is a customer service resource exclusively for the customers of Benjamin Franklin Plumbing that allows elite home service contractors to provide an extra level of protection and peace of mind to residential home and service customers. UWIN-endorsed contractors always carry a current liability and workers’ compensation insurance. All appropriate government agencies also license our plumbing contractors.

Click here to submit a claim

The UWIN Code of Ethics

  • We conduct random drug testing of every employee on an ongoing basis.
  • We do complete background checks on all field employees as the law permits.
  • We offer a 100% satisfaction guarantee.
  • We maintain the highest degree of customer service.
  • We provide UWIN with all information requested regarding your transaction.
  • We allow UWIN to make a final decision regarding any customer resolution.
  • We must properly train all technicians and salespeople before sending them into your home.
  • We agree to provide our customers with the best quality service, materials, labor, expertise and craftsmanship.
  • We agree to always adhere to all laws, regulations, and ordinances that govern our service area.
  • We practice proper financial and accounting procedures in accordance with all local, state, and federal laws.

With Benjamin Franklin Plumbing by your side, you can rest assured that we will get the job done right the first time. Call us today to schedule an appointment at (800) 259-7705!

See why homeowners love to work with us

Customer Reviews

4.82 (89740 reviews)

Kristen Bonanno

I had an amazing experience with the company as a whole. Kyle diagnosed my problem and he was very professional and trustworthy. The whole team worked extremely hard and were just happy to help. It is hard to find people like this now a days.

Elizabeth Polimeni

Plumbing job was completed quickly by professional and compassionate workers. Honestly, having plumbing issues is stressful and can be expensive. Having plumbers who are understanding, patient, and friendly helps. They explained the problem and also the solution. Good company.

Robert Swanson

Water heater of 23 years finally died! We decided to pull the plug and have a tankless-on demand unit installed. This is where Jamie comes in and he did a fantastic/professional job. Very thorough and explained it all! Very happy customer 😃

Jen Helton

They came the same day I called even though it was nothing urgent. Just a consult on how to go about putting in a drain for my pool into the sewer line. After exchanging several ideas and given a couple quoted options, I decided on the best option and they were there a few days later. It took about 6 hours. Ethan and Sergio were very thorough and considerate of my opinion when slight adjustments had to be made. Extremely happy with the results and even happier that they will be following up with a custom removable drain pipe from the sand filter to the drain so I don’t have to use a rubber hose anymore and make winterizing easier. They went the extra mile and it’s much appreciated! Thank you!

Danielle Lockhart

Juan Vega from Benjamin Franklin plumbing was incredible! Super nice, professional, and knowledgeable! He explained everything thoroughly. They were very prompt and were able to fix my toilets the same day they had issues.

Kenneth Lau

Dustin and Cody were on time, courteous, professional and efficient. They answered all my questions and were clear that i could call if any further issues arise. They also were clear that one additional gizmo in my pond pump was not something that they could do anything about- just how the best service professionals are, rather than try to talk me into additional services. Thumbs up!

Frank Walbrecht

Avery Heath was fantastic—punctual, professional, and highly skilled in his craft. He took the time to explain everything clearly before getting started and made sure I felt comfortable throughout the process. The job was completed quickly and efficiently, and my bathroom is now fully functional again. I highly recommend Avery and Benjamin Franklin Plumbing of Omaha!

Barrett Covin

Olice was great and quickly and professionally assessed and worked through my plumbing issue. Great experience overall for customer service, cleanliness and timeliness. Will be using Benjamin Franklin again based on this experience.

tom geb

Benjamin Franklin Plumbing was very kind, understanding, and upfront with everything. Came out the day I called with my issue. Kevin was my tech that came out and he could not have been more professional. Highly recommend the company and Kevin in particular.

Fran Cuevas

Trevor and Joe were very respectful when in our home. They were very knowledgeable about their work. I appreciate them coming out on such a short notice. Their quick response time made my day so much better. I would definitely recommend them for any plumbing services you may need.